FAQS
You Asked, We Answered...
DO YOU OFFER INTERNATIONAL SHIPPING?
We're happy to ship anywhere in the world that USPS or UPS delivers, but your country's import duties, taxes, and other fees are never included in the item and shipping totals and you are 100% responsible for paying any and all import duties, taxes, or other fees. You are also 100% responsible for knowing the rules and regulations for your country and ensuring you do not order anything that is prohibited, restricted, or requires special licensing. Original outbound shipping costs are nonrefundable. We are unable to offer any guarantees for time in transit or delivery dates. If a package is returned to us for any reason, you are responsible for the return shipping, warehousing, and any and all other related charges.
UPS BROKERAGE FEES
Note that UPS charges brokerage fees to help expedite customs clearances. You are responsible for these UPS fees.
BRAND RESTRICTIONS
Please note: Some brands, such as Standard Process, cannot be shipped outside of the United States by our system. For this, we'd suggest using a Freight Forwarding service, such as Planet Express.
LOST & DELAYED PACKAGES
If your package is lost or delayed, we will file an insurance claim and, once the claim is approved, issue a refund for the lost package back to you. Please note that our insurance company only accepts claims after 40 days have passed since the package was shipped.
WHAT ARE YOUR PAYMENT OPTIONS?
You can use the following payment methods: American Express, ApplePay, Discover, GooglePay, MasterCard, PayPal, Venmo, Visa, Zelle.
WHAT IS YOUR RETURN POLICY?
Due to COVID-19 restrictions, all sales are final. We don’t offer refunds, returns and no exchanges.
DOES THE HEMP EXTRACT IN YOUR PRODUCTS CONTAIN CBD?
The hemp extract used in our products contains many cannabinoids, with the highest concentration being CBD, or cannabidiol. We provide detailed Certificates of Analysis, or COA’s, to show the exact amounts of each cannabinoid within the products we offer.
HOW DOES CBD WORK?
CBD, or cannabidiol, works with a system in our body called the Endocannabinoid System, or ECS. The ECS is composed of our own internal cannabinoids, called endocannabinoids, and receptors. The two receptors in the ECS are CB1, mainly found in the brain and nervous system, and CB2, which are primarily in the gut and immune system. The ECS is intertwined with all systems of the body, and works to promote overall balance or homeostasis within. When we supply the ECS with cannabinoids from plants, or phytocannabinoids, it can work to better utilize our own internally produced endocannabinoids and promote stability in the systems it coordinates. This dynamic process is how CBD can target many mechanisms, including sleep, appetite, mood, stress response, inflammation, pain, and memory, to name a few. Our ECS can up or down regulate based on many external factors. Supplementing our endocannabinoid system with plant-based cannabinoids like CBD through the use of hemp extracts help to bring that system back to optimal shape and allows it to work efficiently.
HOW MUCH CBD IS IN YOUR HEMP EXTRACT?
Our hemp extract contains roughly 80% cannabidiol, with the additional 20% being composed of the other essential parts of the hemp plant.
DO YOU PROVIDE COA’S?
We always provide third-party testing Certificates of Analysis (COA) on our products to prove potency and show proof of no residual solvents or pesticides in the final product. These can always be found on our LAB RESULTS. Our products are currently tested for the following: Potency, Heavy Metals, Residual Solvents, Aflatoxins, and Microbial Contaminants.
WILL YOUR PRODUCTS GET ME HIGH?
No. Our products are THC free and do not contain any psychotoxic or intoxicating components.
HOW MUCH SHOULD I TAKE?
While we are not doctors and do not claim to be, we always recommend starting with a small amount and building if needed. Always take your supplement at the same time every day and evaluate how you are feeling after about five days. If you feel more is necessary to address your concerns, increase your amount for the following five days, and so on. Keep in mind that more is not always better, so starting with a lower concentration product when determining your unique serving requirement is the most cost-effective option. If you find that you are going through a lower strength product faster than estimated, you may need to make a change to a higher strength.
​If you have any additional questions, please don’t hesitate to contact us!